YES! RT @troydumoulin: The fundamental s

YES! RT @troydumoulin: The fundamental shift in thinking #ITSM brings is 2 lift our eyes from tech 2 focus on cust req/outcomes

#ITIL (:2011) Refresh info. Nice doc to

#ITIL (:2011) Refresh info. Nice doc to have in mind now that we are two weeks from the updated version is out. http://ow.ly/5CfYX #ITSM

La presentacion del evento de Pink Eleph

La presentacion del evento de Pink Elephant ya esta en el blog: itsmabc.wordpress.com #ITIL #ITSM #ITSMF #PINK http://ow.ly/5zAil

Almost done reviewing the NEW #ITIL 2011

Almost done reviewing the NEW #ITIL 2011 Glossary Spanish. Great team !! We have the Latinamerican flavor this time :) #ITSM #OGC

Thanks for RT @juanmaespinoza1 @tutistwe

Thanks for RT @juanmaespinoza1 @tutistweets @mauriciocorona @strange_charm @servicedesk360 @davidino71 @itilexpert http://ow.ly/5zxEc

Thanks for RT @lmartinl71 @gtgconocimien

Thanks for RT @lmartinl71 @gtgconocimiento @tialamexicana @omarsanchezc @aepdp @marlonmolina @bseitz Nice advise here http://ow.ly/5zxEc