it’s going to be a long long night. Del

it’s going to be a long long night. Delayed #KLM to AMS. Thanks #Pink for a great moment. Congrats and see you next year in #8 #ITIL #ITSM

Just published: #ITIL V3 Foundation Hand

Just published: #ITIL V3 Foundation Handbook PDF with concise info although is the 2009 one, not 2011 review http://ow.ly/5t0QA

Here we are at last #Pink conference in

Here we are at last #Pink conference in Mexico City. Full house. David on stage: disruptive trends & tech. http://ow.ly/i/dE5i

The new edition of the #itSMF Magazine i

The new edition of the #itSMF Magazine is out. Go to the link and download it. #itil #abc #itsm #iso20000 http://ow.ly/5pT3S

New post ready @ itsmabc.wordpress.com w

New post ready @ itsmabc.wordpress.com with the four part seminar @aepdp of this week #itsm #itil #lss #abc #itsmf

Some interesting reading for the weekend

Some interesting reading for the weekend: pro certification may boost your salary. Check Sandy’s notes http://ow.ly/5kk28 #ITIL #ITSM

Some formatting and I am done. Seminars

Some formatting and I am done. Seminars at #aepdp including #ITIL #Lean #SixSigma #ISO20000 & #ABC. Be there or connect http://ow.ly/5jUHJ

Seminars 20 & 21/06 in Spain at #AEPDP.

Seminars 20 & 21/06 in Spain at #AEPDP. Looking forward to it. #ITIL #Lean Six Sigma and #ISO20000. You can watch live http://ow.ly/5jUHJ

Some formatting and I am done. Seminars

Some formatting and I am done. Seminars at #aepdp including #ITIL #Lean #SixSigma #ISO20000 & #ABC. Be there or connect http://ow.ly/5jUHJ

Some formatting and I am done. Seminars

Some formatting and I am done. Seminars at #aepdp including #ITIL #Lean #SixSigma #ISO20000 & #ABC. Be there or connect http://ow.ly/5jUHJ